Amdocs Job Openings For Freshers/Exp Candidates For Associate Technical & Business Operations Analyst Positions in Pune Locations. Interested and Eligible Candidates Apply Link Below Mentioned. Further Details Like Total no of Vacancies, Education Qualification, Experience Details, Location of Job and Detailed Description of Job is Given Below.
Amdocs Job Openings For Freshers/Exp
Company Name : Amdocs
Designation : Associate Technical & Business Operations Analyst
No Of Positions : Multiple Posts
Qualification : Any Graduates
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Experience : 0 – 2 Years
Location : Pune
Salary : Best in Industry
Job Description :
- You will perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will use your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude.
- Should have basic knowledge of SQL and UNIX.
- Good Analytical skills.
- Good with MS-EXCEL.
- Good communication skills (involves communication with clients and site stakeholders).
- Telecom Domain / Revenue Assurance experience will be preferable.
- Candidate should be open to work in 24 * 7 environment.
Company Profile :
Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises. Its offerings include business support systems (BSS), operational support systems (OSS), open network solutions, Internet of Things, big data analytics and entertainment and media solutions.
The company was founded in 1982 as an offshoot of Golden Pages, the Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn.Together with others at Golden Pages, Kahn developed a billing software program for phone directory companies and with Boaz Dotan established a company called Aurec Information & Directory Systems to market this product.
Apply Mode : Online
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Offcial Website : www.amdocs.com
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