Capgemini Job Openings For Freshers/Exp Candidates For L1 Support Engineer Positions in Bangalore Locations.Interested and Eligible Candidates Apply Link Below Mentioned.Further Details Like Total no of Vacancies, Education Qualification,Experience Details, Location of Job and Detailed Description of Job is Given Below.
Capgemini Job Openings For Freshers/Exp
Company Name : Capgemini
Designation : L1 Support Engineer
No Of Positions : Multiple Posts
Qualification : BE/B Tech/MCA/M.Sc
- Latest Graduates Jobs : Click Here
Experience : Freshers/Exp
Location : Bangalore
Salary : Rs 3,50,000 – 4,00,000/- P.A.
Job Description :
- Must keep the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
- Should ensure knowledge is created, authenticated and approved in accordance with the knowledge management process
- Must perform regular reporting of the knowledge management tool
- Must be aupporting Service Desk agents by ensuring quality and trainings
- Should ensure high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
- Should manage the knowledge validation process and update the knowledge base on regular basis.
- Must have knowledge Manager provides vast knowledge to the Service Desk and help in developing the knowledge on the Service Desk by identifying required training areas.
- Should have active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk
- Should be able to support to designing and reengineering processes on Service Desks
- Must be able to prepare weekly\bi-weekly process updates overview
- Should manage the content of end user facing tools (e.g. Talent, Knowledge basic)
- Should have experience in similar role would be an asset
- Must have excellent english language skills both verbal and written;
- Must have good analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
- Must have working knowledge of ITSM.
- Should have working knowledge of MS Excel
- Must have working of comprehension of ITIL methodology.
- Should have very good communication skills;
- Should have good IT Knowledge.
- Should have document administration skills.
- Must have awareness of service management and knowledge management tools.
Company Profile :
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.
Apply Mode : Online
- Top MNC Jobs : Click Here
Last Date to Apply : On June 2017
Offcial Website : www.capgemini.com
Hope Our Readers are able to get all Important Details about Capgemini Job Openings For Freshers/Exp.Aspirants Can Comment us their related query below. Our Team Member will reply you as soon as Possible.