ICICI Lombard Walkin Drive For Freshers, Further Information Like Vacancies, Education Qualification, Experience Details, Job Location and Job Description. Read and Check the More Details about Walkin Drives For Freshers as give below..
ICICI Lombard Walkin Drive For Freshers
Company Name : ICICI Lombard General Insurance Company Limited
Designation : Customer Service Voice Process
Qualification : MBA / Any Graduate
Experience : 0 to 5 Years
Job Location : Hyderabad
Salary Details : INR 1,75,000 – 2,50,000 LPA
Job Description :
1.Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email
2.Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3.Understanding multiple products and processes
4.Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities
1.Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2.Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3.Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4.Ability to understand and handle irate customers
5.Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6.Ability to achieve stretched targets and able to manage the organization standards
7.Maintain Superior quality service by following organization standards
Apply Mode : Walkin
Walkin Date : 29th Jan to 2nd Feb 2018
Walkin Time : 09:00 AM
Venue Details :
If interested Kindly walk-in to the below mentioned address.
ICICI Lombard GIC LTD,
ICICI Bank Tower, 5th Floor,
Financial District, Nanakramguda,
Near Wipro circle, Gachibowli,
Hyderabad. Telengana, India – 500072
Contact Person : Chittaranjan Tripathy