ICICI Lombard Walkin Drive For Freshers | 2nd to 12th Jan 2018

ICICI Lombard Walkin DriveICICI Lombard Walkin Drive For Freshers, Further Information Like Vacancies, Education Qualification, Experience Details, Job Location and Job Description. Read and Check the More Details about Walkin Drives For Freshers as give below..

ICICI Lombard Walkin Drive For Freshers

Company Name : ICICI Lombard General Insurance Company Limited

Designation : Customer Relationship Manager

Qualification : MBA / Any Graduate

Experience : 0 to 5 Years

Job Location : Navi Mumbai

Salary Details : Rs 1,50,000 – 2,75,000 P.A.

Job Description:

Dear Candidates,

Greeting of the Day!

We have a urgent requirement for our Contact Center in Vashi, Navi Mumbai for Customer Service Representatives for Sales and Customer Service Verticals.

Please read the description before applying for the job:

Position: Voice Agent
Job Title: Customer Relationship Manager
Location: Vashi, Navi Mumbai
Education: Minimum Graduation / PG / MBA
Age Criteria: 22 -32 yrs
Shift Time: 9.30 hours shift (including 1 hr break)
Female: 7am to 8.30pm
Male : 24×7 rotational shift

General Description of the Job:

The job involves
1.Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email
2.Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3.Understanding multiple products and processes
4.Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities
1.Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2.Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3.Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4.Ability to understand and handle irate customers
5.Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6.Ability to achieve stretched targets and able to manage the organization standards
7.Maintain Superior quality service by following organization standards

Education Requirements/ Skills
1.Any Graduate / MBA / PG
2.Typing speed of 30 to 40 wpm
3.Minimum 1-3 years of relevant experience of domestic/international BPO
4.Strong interpersonal, problem-solving skills and verbal and written communication skills
5.Strong computer knowledge and technical skills

Apply Mode : Walkin

Walkin Date : 2nd to 12th Jan 2018

Walkin Time : 10:00 AM to 04:00 PM

Venue Details :

If interested Kindly walk-in to the below mentioned address.

12th floor, Vishwaroop IT park,
Opp Vashi Railway Station,
Near Raghuleela Mall, Vashi

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