Tech Mahindra Walkin Drive For Freshers/Exp Candidates For Service Desk Analyst Positions Hyderabad Locations. Interested and Eligible Candidates attend walk-in interview on Given Dates. Further Details Like Total no of Vacancies, Education Qualification,Experience Details, Location of Job and Detailed Description of Job is Given Below…
Tech Mahindra Walkin Drive For Freshers/Exp
Company Name : Tech Mahindra Ltd
Designation : Service Desk Analyst
No Of Positions : Multiple Posts
Qualification : Any Graduates
Experience : 1 – 3 Years
Location : Hyderabad
Latest Jobs :
Salary : INR 1,00,000 – 3,50,000 P.A
Job Description :
- Basic knowledge on Service Desk with written and oral communication skills.
- No certifications or in-depth Technical requirements are needed.
- Candidates to be having experience of International Voice Process background.
- Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
- Documentation, recording & updating incident details in CRM tool.
- Communication, alerting technical staff via assignments and escalating to Resolver group.
- Answering queries and resolution of straight forward incidents.
- Escalation of unresolved cases to next level application specialist teams.
- Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
- Closure, formally closing incidents.
- Initial review and evaluation of the case.
- Communicating major IT incidents to affected customers.
- 1st line application support and diagnosis.
- Assisting the client with L1 and L1.5 Support activities.
Company Profile :
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Anand Mahindra is the Chairman of Tech Mahindra, which is headquartered at Pune and has its registered office in Mumbai.
Part of the Mahindra Group, It is a US$4.5 billion company with over 115,900 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. It was ranked #5 in India’s software services (IT) firms and overall #111 in Fortune India 500 list for 2012.
Apply Mode : Walk-in
Walk-in Date : 12th & 13th Oct 2017
Walk-in Time : 9:00 AM On wards
Latest Walkins :
Venue Details :
Tech Mahindra Pvt.Ltd,
45-47 KIADB Industrial Area, Building # ITC -4,
Reception 2nd floor, Conference room,
Electronic City Phase-2, Bangalore 560100.
Offcial Website : www.techmahindra.com
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